A new smartphone is advertised as having a "revolutionary shatterproof" screen. When a customer's phone screen cracks from a minor fall, the company refuses to offer a solution. This scenario represents a systemic failure where a violation of the Right to Be Informed (due to misleading advertising) directly leads to the denial of the Right to Redress. Which two Ghanaian agencies are best equipped to handle the initial claim and the subsequent product quality issue, respectively?